(A full description of the service, including its purpose, benefits, features, and options. The description should be written for the end user to understand.)

(Service offering charges are the costs to the end user or department. This can be expressed on a per user basis, by department, volume of consumption, or however charges are assessed.)

(These include any prerequisites for using the service offering like approvals, training, compliance requirements, etc.)

(These can be links to forms or specific contact information.)

(These can be any pointers to service documentation, service policies, FAQs, training materials, etc.)

(Provide an ordered list of contacts and contact phone number & other contacts for the IOC’s after-hours needs.)

(Include team and vendor planned maintenance windows.)